10 Must-Have Features for Effective NG9-1-1 Call Handling and Management Tilt Stack


As public safety answering points (PSAPs) evaluate NG9-1-1 call handling and management systems, they have a wide range of features and capabilities to consider. While these aspects of the solution are extremely important and must be carefully considered, it’s critical for PSAPs to start their evaluation process by looking at the broader value the solution provides.

Total cost of ownership tells the whole story. The initial cost of a solution can seem attractive, but it’s not the whole story. PSAPs must look beyond the initial cost to consider the total cost of ownership (TCO) over the projected life of the solution.

When evaluating TCO, there are four key areas to consider.