"In 2011, we realized we needed to upgrade our equipment. And we all needed to cut costs."
—Ben Guthrie, EM/E9-1-1 coordinator for Gulf County Emergency Management.
Franklin, Gulf, and Calhoun counties in Northwest Florida have a lot in common, with each operating its own PSAP for its sheriff's office. But with these PSAPs operating on aging systems, and i3 technologies pushing industry standards, these small, rural-based counties had to respond to the changing tide.