Download the "Improving Emergency Response With Cloud-Based Analytics" White Paper
Ever-changing mobile technology is impacting the amount of data coming into PSAPs, and particularly for PSAPs that have moved their operations to NG9-1-1 service, this surge in data is imminent. With this, the need for a more sophisticated solution for data management and analysis is becoming paramount for agencies and providers.
A cloud-based data management and analytics solution is cost-effective and efficient, and provides the following benefits:
Adapting priorities and optimizing staffing levels on the fly to match call volumes
Quickly identifying and following up on issues, such as sudden spikes in the number of abandoned calls
Analyzing longer term call trends to better plan staffing requirements and keep pace with evolving caller behaviors
Assessing call taker performance to identify situations where additional coaching and training are needed