Improving Emergency Response White Paper


Ever-changing mobile technology is impacting the amount of data coming into PSAPs, and particularly for PSAPs that have moved their operations to NG9-1-1 service, this surge in data is imminent. With this, the need for a more sophisticated solution for data management and analysis is becoming paramount for agencies and providers.  

    A cloud-based data management and analytics solution is cost-effective and efficient, and provides the following benefits: 

  • Adapting priorities and optimizing staffing levels on the fly to match call volumes 
  • Quickly identifying and following up on issues, such as sudden spikes in the number of abandoned calls
  • Analyzing longer term call trends to better plan staffing requirements and keep pace with evolving caller behaviors
  • Assessing call taker performance to identify situations where additional coaching and training are needed