Rapid technological advances continue to shape the ways in which people communicate. And with texting becoming more useful and universal, an integrated text-to-911 solution is the best approach for public safety and PSAP operations.
This paper describes key considerations and options to enable full text-to-911 functionality, including:
Slow, error-prone, and unreliable legacy TDD/TTY systems
Isolated, resource-intensive, and limited web-based systems
Long-term, efficient, and fully integrated NG9-1-1 systems