Rapid technological advances continue to shape the ways in which people communicate. And with texting becoming more useful and universal, an integrated text-to-911 solution is the best approach for public safety and PSAP operations.

This paper describes key considerations and options to enable full text-to-911 functionality, including:
  • Slow, error-prone, and unreliable legacy TDD/TTY systems
  • Isolated, resource-intensive, and limited
    web-based systems
  • Long-term, efficient, and fully integrated
    NG9-1-1 systems
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