“Because the new system is so easy to use, our team really took to it. If you can make it easier for them with no added stress, they’re able to learn quickly and get the job done better than before,” says Mitch Fulmore, Florence County Central Dispatch manager.
Florence County is an approximately 800-square-mile area that's home to more than 138,000 people. The county's unique shape and location within South Carolina means it shares boundaries with eight adjacent counties. When Hurricane Florence arrived, Florence County Central Dispatch Manager, Mitch Fulmore, and his team were ready to cope with the resulting call volumes — thanks to a well-timed move and significant operational foresight.
